Refund Policy
Refunds and cancellations for SphereneNXT subscriptions and credit purchases are governed by the spherene AG Refund Policy. It sets out what can be refunded, in what circumstances, and how to make a request.
How to request a refund
Paddle.com is the Merchant of Record for all orders placed through SphereneNXT and handles customer service enquiries and returns. You can raise a refund request either through Paddle, using the receipt emailed to you at purchase, or by contacting us directly at support@spherene.io or +41 41 511 00 57. We will respond to every request.
Statutory rights
Nothing in our policy limits rights you have under mandatory applicable consumer law in your jurisdiction. Where such rights apply, they take precedence.
spherene AG, Europa-Str. 9, 8152 Glattbrugg, Switzerland
Commercial Register of the Canton of Zurich · CHE-455.071.678
Questions: support@spherene.io · +41 41 511 00 57